In a recent CSO Online article; “The National Retail Federation is dead wrong about PCI“, the author made, in my opinion, one the most reprehensible defences of PCI I’ve ever seen. Even the SSC have not been so bold as to make these kinds of off-the-mark and clearly self-serving assertions.
After an innocuous 2 paragraph preamble, the author(s) state;
“Despite NRF assertions to the contrary, the payment card industry has asserted that their card security standards are voluntary. Merchants have a definite choice if they want to accept credit and debit cards or not. It’s quite safe to say if retail establishments couldn’t accept payment cards; most would see massive sales reductions, and a large number would simply go out of business.“
How can he possibly say that merchants have a choice, when he says it himself that most would see “massive sales reductions”!? Call that a choice!? That’s right up there with ‘face or gut?’!
The fact remains that the card brands STILL have merchants by the short-and-curlies when it comes to non-cash payments. You only have to look at the anti-competition or unfair business practice suits that card brands have had to fight over the years to see how distastefully are their business practices perceived.
And quite frankly, this all shows a complete lack of understanding of the NRF’s main issue; They don’t CARE how they receive payment, payments are NOT core to their business. Being paid for their product / services is.
The author goes on to say;
“Given the significance of payment cards, we would have expected the NRF to be at the forefront of PCI advocacy and compliance. Yet the reality is that they have an extremely disdainful view towards PCI.“
Seriously? Ask me to pick up the cost of fixing your crappy service and I’ll be equally ‘disdainful’. Sod that, I’d be thoroughly pissed-off, but I still wouldn’t have a choice, not if I wanted to stay in business.
The NRF have every right to expect the card brands to do something more appropriate, THEY are the ones providing the service and THEY (and their associated middle-men) are the ones who’ve made billions through merchant transactions over the course of 50+ years.
But it’s the merchants who are the ones who are paying the interchange rates. And it’s the merchants who have to spend billions on infrastructures that do absolutely NOTHING to help them improve their customer’s shopping experience.
Guess who pays for this in the end? Yep, us, the consumers.
As I have written (or at least allude to) many times in the past, the very technology behind payment cards is past its usefulness. Anyone trying to prolong this ancient, inherently insecure, and zero-value-add technology clearly has a vested interest in doing so. Card Brands, Issuers, Acquirers, Payment Service Providers (PSPs), and Terminal Manufacturers are obvious stakeholders. However, QSA companies exist to a large degree on the budgets that PCI compliance extorts. Call them PCI War Profiteers if you wish, I’ve heard worse, and I have also benefited.
In the card brand’s defence, they have done a truly astonishing job over the course of 5 decades in bringing trust into non-cash payments. That’s what their logos are; a symbol of trust. The next generation of payment providers owe them an enormous debt of gratitude. That said, we didn’t keep horses around because we felt sorry for the ferriers, we jumped head first into the automobile.
Mobile phones are now more ubiquitous, and can be infinitely more secure and ‘value-add’ than branded plastic (even while tokenised in ‘[X] Pay’ services). All we need now are the banks to get their acts together and provide the trust and there will be little need for the innumerable middle-men.
Which brings me to my final point on the article; yes the NRF and all other retail associations have the right to be angry, but they have done next to nothing to help themselves. They played a game whose rules were set by the card brands and used none of their extraordinary power and influence to tip the balance in their favour.
For example, I have estimated that the Top 10 retailers in the US alone account for almost 1 TRILLION USD in branded transactions. If we assume an average of 1.75% interchange, that’s 1.75 BILLION in fees the retailers have paid to ‘middle-men’. How much influence would you exert over those middle-men if it was your business?
So in summary;
QSA Companies: Keep your opinions of retail to yourselves, your self-serving diatribes are inappropriate. Serve your clients, don’t brown-nose the brands.
Card Schemes/Issuers/Acquirers: Use your incredible knowledge and combined talent-pool to lead the way in the removal of plastic, and therefore the need for PCI. It’s time to move on.
Retailers: Put aside your differences, stop bitching to the wrong people in the wrong way, and do something useful with your power. Focus on what you WANT, not want you DON’T want.
All of this boils down to one thing; what do consumers want? Most have no idea, but I do, as do thousands of others like me. Ask us.
…and it had better not involve yet another piece of plastic.